Retrieving and Understanding Crash Logs

  • Niharika Vaishnaw
  • 0
  • 2017-08-21

According to a survey by Dimensional research, if an app crashes, freezes, or has errors, 53 percent of users will uninstall it. Whether you are troubleshooting app crashes , beta testing in app, or you just want to help a developer out after you have discovered a particular bug, you can retrive crash reports from any app on an iPhone, iPad, or iPod touch device.

This blog helps you out to generate crash logs/reports from IOS and Android devices and educate you in understanding the crash reports.

Steps to retrive crash logs from iPhone/iPad

Platform - Windows:


1. Connect the device (iPhone/iPad) to the system.

2. Open iTunes and sync the device with the system.

3. After syncing, press Windows+R.

4. On Run Window , enter  %appdata% and press  Enter.

5. Navigate to Roaming > Apple computer  > Logs > CrashReporter > Mobile Device > *Device Name*.

(Note: your device name appears in iTunes on the left side , under 'Devices')

6. You will find the crash logs with the file type "CRASH File".


Platform- MAC:


1. Connect the device (iPhone/iPad) to the system.

2.Open iTunes in MAC and sync the device with the system;

3. Open Finder(found in the Dock).

4. Click on the 'GO' menu at the top of your screen , and select 'Go to Folder'.